We want you to love your LOWBI piece. If you change your mind about your purchase, LOWBI offers a 7-day return period from the date your order is delivered.
To request a return, please contact us at lowbicrochetstudio@hotmail.com within 7 days of receiving your order.
The item must be returned unused, unworn and in its original condition, with all original packaging and tags, if applicable.
Once the returned item has been received and inspected, the purchase price of the product will be refunded to the original payment method.
Return shipping costs are the responsibility of the customer and are non-refundable.
LOWBI does not accept returns for made-to-order or personalised items, unless the item is defective or does not correspond to the order placed.
Damaged or Defective Items
Every LOWBI piece is carefully checked before being shipped.
If your order arrives damaged or has a manufacturing defect, please contact us as soon as possible after receiving your order and provide photographs of the item and its packaging.
After reviewing the issue, LOWBI will arrange an appropriate solution in accordance with the applicable warranty rights. Where appropriate, the defective item may be returned and replaced with a new item.
The return shipping costs for an item confirmed to be defective or damaged upon delivery will be covered by LOWBI.
Our 7-day voluntary return policy does not limit any statutory rights you may have in relation to defective goods.